1. Thinks management is the problem.
2. Doubts about "tech" (and sometimes Hubbard) appear.
3. Realizes that the good in Scientology consists mostly of good people & some common sense ideas, and realizes the bad in Scientology exploits the good people and ideas , which creates the abusive and amoral subject and organization of Scientology.
What do we do with someone at step 1? How tolerant should we be?
Veda, that is an excellent description of the progressive stages of leaving Scientology. I've witnessed it in others and myself, and believe it to be quite accurate.
In answer to your question, I believe it's better to extend copious amounts of tolerance (and understanding) to those who have at least planted their feet at Step 1 of the re-awakening process. To do otherwise is to create an instant ridge in the newly escaped person, who, as you correctly observe, still believes in Hubbard and the tech.
Forcing viewpoints that fundamentally conflict with such a person's current level of awareness, only further cements them into their long held beliefs in Scientology, and may alienate them from the broader ex-Scn community.
That actually happened to me when I first resigned from the church. When I was confronted with the hardened skepticism of non-believing exes, I was shocked and repulsed. I ran as far away as I could from such people, and it caused my progression out of the brainwashing to take years longer than it might have taken, otherwise.
I was literally terrified of the ex-Scn community for a very long time because of the harshness of their anti-Scn viewpoints.
Obviously, we must tell the truth as we see it, but it can be done with gentle and caring touch, which would encourage the newly escaped to actually reach for more information.
Great question. Thanks for asking it!